623.322.0200       guns@apextactical.com

Policies

Return, Refund, and Exchange Policies:

Review the following requirements in the event your Apex Tactical Specialties, Inc. parts require a return or exchange:

Please contact Apex Tactical Specialties, Inc. for a return authorization prior to returning or exchanging parts. All returned parts must be purchased directly from Apex Tactical Specialties, Inc. in order to receive a refund.


  • Parts returned for a refund must be in their original packaging and free from damage or wear.

  • Parts that have been installed, modified, damaged, used or otherwise altered from their original appearance or dimensions are not eligible for return. Apex Tactical Specialties, Inc. has sole discretion to determine what constitutes modification, damage and alterations.

  • A 25% restocking fee will be applied to all returned parts.

  • Any and all items sold by Apex Tactical Specialties, Inc. must be sent back to our facility within 60 days from the purchase date for exchange or refund. After 60 Days all sales are final.

  • No returns on final sale or discontinued items.

Warranty Policy for Firearm Inspection:

There will be no charge for parts or labor if it is determined that the Apex parts you received were in any way defective.

If it is determined that the problems you are encountering with your gun are a result of incorrect assembly or a factory issue: tolerance fit or finish; your final invoice will reflect the charges for any necessary parts, labor and shipping.


Shipping Parts to Apex Tactical:

  1. Package your all Parts (slide assembly, recoil assembly, barrel, after-market sights and Apex parts) safely and protect it as you see fit from damages during the shipping process. Apex Tactical Specialties assumes no liability for any loss or damages incurred to your property during transit to or from our facilities.

  2. Apex Tactical Specialties is not responsible for any items lost during shipping or services. To minimize the potential risk involved we ask that you do not send any items other than the parts pertaining to services being rendered. DO NOT ship extra backstraps, locks, ammunition of any kind, or magazines etc. Magazines will be immediately returned to the customer and subject to a $20 return shipping fee. See Apex Tactical Specialties California Magazine Compliance policy for further information.

  3. Print the attached PDF Document and sign it. Include a copy of this in the package with the parts. This will let us know who they belong to and what services are going to be performed while at our facilities. Please note that not including a signed copy may delay your services.

  4. Ship your parts insured to cover for loss or damage during shipping. You may Ship parts via USPS, UPS, or FedEx. Parts will be returned via insured FedEx Ground. PLEASE NOTE: If you are sending us your lower frame or any serial numbered part that is considered a firearm and must go PRIORITY overnight via FedEx or UPS only per the respective carriers policies. You may not ship a firearm or any serialized part via USPS.

  5. Approximate turnaround time is 10-12 weeks. Upon completion we will contact you via phone to review performance results of your firearm and collect payment for all parts, services, and return shipping. At this time a return shipping date will also be confirmed and the firearm will be packaged for return accordingly.


Shipping Firearms to Apex Tactical:



Per ATF Regulations, your firearm must be returned to the address it was shipped from. If the return address on your shipping label does not match the return address provided, we need a written and signed letter to accompany your gun explaining the situation and including the following information:

-Name:

-Shipped from address:

-Ship to address:

-Short explanation on why we need to return the package to a different location.

(For example: "Shipped from local Fedex Office and will be returned to me at my place of work. I will be at this address to receive the package when it arrives.")


  1. Package your firearm safely and protect it as you see fit from damages during the shipping process. Apex Tactical Specialties assumes no liability for any loss or damages incurred to your property during transit to or from our facilities.

  2. Apex Tactical Specialties is not responsible for any items lost during shipping or services. To minimize the potential risk involved we ask that you do not send any items other than the firearm and any parts pertaining to services being rendered. DO NOT ship extra backstraps, locks, ammunition of any kind, or magazines etc. Magazines will be immediately returned to the customer and subject to a $20 return shipping fee. See Apex Tactical Specialties California Magazine Compliance policy for further information.

  3. Print the attached PDF Document and sign it. Include a copy of this in the package with the firearm. This will let us know who it belongs to and what services are going to be performed while at our facilities. Please note that not including a signed copy may delay your services.

  4. Call us at 805-528-5250 to inform us that you are shipping your firearm so our shipping department will know to expect its arrival.

  5. Our policy is; if it has a serial number it must ship overnight. Ship your firearm PRIORITY overnight via FedEx or UPS per the respective carriers policies and insure it for its appropriate replacement value. DO NOT ship your firearm via the U.S. Postal Service. You may ship your firearm Monday thru Thursday; DO NOT ship on Friday as there will be no one available at our facility to receive it on Saturday.

  6. Approximate turnaround time is 10-12 weeks. Upon completion we will contact you via phone to review performance results of your firearm and collect payment for all parts, services, and return shipping. At this time a return shipping date will also be confirmed and the firearm will be packaged for return accordingly.


California Magazine Compliance Policy:

In accordance with California State Law, Apex Tactical Specialties cannot accept customer supplied magazines with a capacity greater than 10 rounds.

Any customer that sends in a magazine, including those with a capacity greater than 10 rounds, will have it immediately returned by Apex Tactical Specialties. A return fee of $20 will be assessed to the customer for this service and added to the customer's final bill.

For more information regarding California State Law, contact the California DoJ Firearms Bureau or follow the link provided below.

https://oag.ca.gov/firearms/pubfaqs#9


  • Generally, it is illegal to buy, manufacture, import, keep for sale, expose for sale, give or lend any large-capacity magazine (able to accept more than 10 rounds) in California. However, continued possession of large-capacity magazines that you owned in California prior to January 1, 2000, is legal provided you are not otherwise prohibited. A person prohibited from possessing firearms is also prohibited from owning or possessing any magazines or ammunition. (Pen. Code, §§16150, subd. (b), 30305, 32310.)







 

Sign Up For Our Email List
* indicates required