623.322.0200       guns@apextactical.com

Customer Support

Need Help? Start Here.

If after reviewing our instructional videos you are having trouble installing your Apex products, or experiencing issues after installation, then Apex's customer support team is here to help.

Step 1 - Contact Apex

Call Apex custom service at (623) 322-0200 between 9:00am and 4:30pm Arizona Time, or via email at guns@apextactical.com. When calling it is best to have ready access to your firearm.

Step 2 - Detail The Issue

When contacting Apex, please detail the circumstances of your issue with the following information:

  • Firearm make, model and caliber
  • What Apex kit(s) and/or part(s) you are installing
  • What issue you are experiencing
  • Your phone and email

Step 3 - Follow Up

If your issue cannot be immediately remedied, then your Apex customer support representative will ask you for a series of photos of your pistol and the installed parts. Why photos? Simple, these photos allow Apex to see what you are seeing and diagnose what exactly is going wrong.

In the vast majority of cases these photos help resolve the problem quickly and efficiently, and best of all without the added expense of shipping your firearm. Should this not resolve the problem your Apex customer support representative will instruct you on what to do next.




Free Installation Service for a Limited Time

Apex is offering FREE installation of Apex trigger kits and/or barrel fitting for customers that purchase Apex parts directly from Apex from May 1, 2018 through August 31, 2018.

If you purchased direct from Apex, either from our website or over the phone, your name, and the date of your purchase, are in our system. If that purchase was made between May 1, 2018 and August 31, 2018, you are eligible for the free installation. (Free installation does not apply to our revolver hammers, but does cover our J-Frame Spring Kit)

If you did NOT purchase your parts directly from Apex, then you are not eligible for the free installation offer and our standard labor charge of $85 for a complete trigger kit install applies. All other upper assembly service work is priced à la carte.

HERE'S HOW IT WORKS

Step 1: Contact customer service at (623) 322-0200 to verify your purchase from Apex and its date. You can also place your order and arrange for the free installation.

Step 2: Apex customer service will go over the process with you and set up a service quote in our system, and a copy will be sent to you for final confirmation.

Step 3: Once your service quote is signed-off on, it's time to ship your firearm. Customers are responsible for all shipping charges, and test-fire when applicable. All firearms must be shipped overnight via FedEx or UPS.

WHAT IF I'M LOCAL?

If you live in the Phoenix Valley area and are local to Apex, you can arrange with customer service for a service appointment to drop your firearm off. Here's what you need to do.

Step 1: Contact customer service at (623) 322-0200 to verify your purchase from Apex and its date, or to place your parts order.

Step 2: Confirm you are local to Apex and would like to set up a service appointment to drop off you firearm. These are always scheduled out a minimum of 24 hours but can vary due to volume. We will try to accommodate your schedule as best we can.

Step 3: Drop off your firearm at scheduled time. Customer service will advise you as to when you can plan your pick up.



Partial Services Available May 29 to August 31, 2018

Pistol Upper Assembly Only

Following on customer requests for assistance with barrel fitting, and in some cases installation of striker blocks, we are offering a limited amount of Upper Assembly Only service work. Some restrictions may apply.

If you would like Apex to perform a service on your pistol's upper assembly, please call (623) 322-0200 and Apex Customer Service will go over the details of our process with you. We will create a Service Quote and send it to you. Once you receive the Service Quote you will have to print, sign, and date the quote and ship it to us along with your pistol's upper assembly (i.e. Slide, Barrel, Recoil Assembly), and any parts in your possession that we will be installing.

If we are selling you the parts and labor the quote will reflect that.

Please note that Apex will not be doing a test-fire due to the nature of the services being performed and you will need to sight-in your pistol afterwards.

Return Shipping is done via USPS Priority Mail w/ $500 Insurance

Flat Rate: $17.50

Service work is paid for when you are contacted at the completion of the service.

Upper Assembly Service Labor Prices
(Parts and S&H Not Included)

M&P and M&P M2.0:
$75.00 Barrel Fitting (to slide)
$35.00 Loaded Chamber Indicator Installation
$35.00 Safety Plunger Installation
$35.00 Failure Resistant Extractor Installation
$85.00 Sights Installation (customer provided - restrictions apply)
$35.00 Competition Striker Spring Installation

M&P Shield and Shield 2.0:
$35.00 Ultimate Striker Block Installation
$35.00 Loaded Chamber Indicator Installation
$85.00 Sights Installation (customer provided - restrictions apply)

SDVE/Sigma
$35.00 Striker Spring Installation
$35.00 Loaded Chamber Indicator Installation
$85.00 Sights Installation (customer provided - restrictions apply)


Glock:
$35.00 Safety Plunger Installation
$35.00 Failure Resistant Extractor Installation
$85.00 Sights Installation (customer provided - restrictions apply)

Turn around time for these services will be approximately 3 - 4 weeks.

 

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